Your visit

Visiting The Alban Arena

PLEASE NOTE The Alban Arena is now a completely cashless venue. No cash can be accepted for any purchases in the venue.

Opening Times

Phone lines & in person we are open 10am – 4.30pm from Monday to Saturday

Please email theatretickets@1life.co.uk if you have any booking queries.

We don’t have a cloakroom or bag storage facilities. 

Parking

Parking is available to the rear of The Alban Arena. The car park is free after 6.30pm every evening, with pay & display at other times.

Please note that a 3 hour limit has been put into operation at Civic Close Car Park during the day, this will affect Saturday day & Pantomime performances.

For other parking options please visit the St Albans Council Website

Group Bookings

Certain performances offer party booking rates for 10 or more. Please enquire when booking or contact our Box Office Manager on theatretickets@1life.co.uk

Please Note:

All our risk assessments are for internal use only, and it is not possible to write a specific risk assessment for every party that visits us, nor take responsibility for it’s implementation within the group, Please be assured that all site-specific risks are assessed and controlled as appropriate. With all groups, types of customers in mind and a customer visit to our theatre is a safe experience free from hazards.

If you wish to visit the theatre in order to assess any risks for yourself, please call us on 01727 861078 to arrange an appointment.

Access Information

Disabled Facilities 

Wheelchair access throughout ground floor. A limited number of wheelchair spaces are available in the Auditorium. 

Please email theatretickets@1life.co.uk if you require wheelchair accessible seats as these can’t be booked online.

Disabled toilets are situated on the ground floor by our Box Office and Kiosk bar. Please note we have no life.

Please note that customers displaying blue badges may park on the double yellow lines adjacent to The Alban Arena for up to three hours.

Carer Policy
As with all concessionary tickets, proof of status will need to be shown by accompanying carers. Please contact the Box Office for more information. Exceptions to this rule will be made at the discretion of the management at the time of booking.

Food and Drink

Main bar menu

Circle bar menu

Kiosk menu

 

Conditions of Sale

Exchange/Refund Policy

We will ‘exchange’ tickets for another performance to the same value or give a credit note to redeem against a show in the future. A handling fee of 10% of the total ticket price will be charged for this service and tickets must be exchanged at least 7 days prior to the performance date.

The ‘no refunds policy’ remains the same; patrons are requested to check their tickets at the time of purchase. Tickets for sell-out shows may be accepted by the Box Office for resale on behalf of the customer but no responsibility is accepted nor sale guaranteed. Any tickets sold on will be given a credit note to redeem against a show in the future less £1 per ticket.

Please note the booking fee and transaction fee are non-refundable under any circumstances; this includes the cancellation of a show. Please note credit is held for a maximum of 24 months.

 

 

Seating Plan

Concessions

Where reduced price is indicated, groups normally included are: Senior Citizens, Children, Students, UB40s, and Disabled, unless otherwise stated, or the category of show/film excludes specific group users. We reserve the right to introduce offers, which cannot be applied be applied to tickets already purchased. Reductions advertised are from the full standard price.

Children’s policy

Adults booking to see a children’s show must be accompanied by a child*. Children under 5 will not be admitted to any show other than family shows. A ticket must be purchased for children over 18 months old. Children under the age of 14 must be accompanied by an adult to any show.

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