Your visit
Visiting The Alban Arena
PLEASE NOTE The Alban Arena is now a completely cashless venue. No cash can be accepted for any purchases in the venue.
Opening Times
Phone lines & in person we are open 10am – 4.30pm from Monday to Saturday
Please email [email protected] if you have any booking queries.
We don’t have a cloakroom or bag storage facilities.
Parking
Parking is available to the rear of The Alban Arena at the Civic Centre Car Park. For all parking information and charges please check the St Albans Council Website.
Bookings & Group Bookings
You can either book online or via our Box Office. To book online please find the event you wish to attend and click on the ‘BOOK NOW’ button to begin.
Our Box Office opening hours are Monday to Saturday 10am – 4.30pm walk in and via phone on 01727 844488.
On performance days we are open until half an hour after the performance start time
Reservations may be made by telephone & tickets will be held for three days pending receipt of payment in person or via the phone. Telephone bookings may be paid for via card at the time of booking; they will be held at the Box Office for your collection. With all bookings taken by the Box Office staff the best seats will be allocated to you.
Your booking may incur a transaction fee of up to £3.50.
Certain performances offer party booking rates for 10 or more. Please enquire when booking or contact our Box Office Manager on [email protected]
Please Note:
All our risk assessments are for internal use only, and it is not possible to write a specific risk assessment for every party that visits us, nor take responsibility for it’s implementation within the group, Please be assured that all site-specific risks are assessed and controlled as appropriate. With all groups, types of customers in mind and a customer visit to our theatre is a safe experience free from hazards.
If you wish to visit the theatre in order to assess any risks for yourself, please call us on 01727 861078 to arrange an appointment.
Access Information
Access Information
Disabled Facilities
Wheelchair access throughout ground floor. A limited number of wheelchair spaces are available in the Auditorium.
Please email [email protected] if you require wheelchair accessible seats as these can’t be booked online.
Disabled toilets are situated on the ground floor by our Box Office and Kiosk bar. Please note we have no lift.
Please note that customers displaying blue badges may park on the double yellow lines adjacent to The Alban Arena for up to three hours.
Carer Policy
As with all concessionary tickets, proof of status will need to be shown by accompanying carers. Please contact the Box Office for more information. Exceptions to this rule will be made at the discretion of the management at the time of booking.
Food and Drink
We have a main bar, circle bar and Kiosk selling soft and alcoholic drinks and snacks pre and during the show.
Please note we are a cashless venue.
Conditions of Sale
Exchange/Refund Policy
We regret that tickets cannot be refunded or exchanged unless a performance is cancelled or rescheduled. Should this occur, we will ‘exchange’ tickets for another performance to the same value or give a credit note to redeem against a show in the future.(Prior to 7 days of the show date, after then this can’t be actioned).
Tickets for sell-out shows may be accepted by the Box Office for resale on behalf of the customer but no responsibility is accepted nor sale guaranteed. Any tickets sold on will be given a credit note to redeem against a show in the future less 10% per ticket
Please note the booking fee and transaction fee are non-refundable under any circumstances; this includes the cancellation of a show. Please note credit is held for a maximum of 12 months.
Concessions
Where reduced price is indicated, groups normally included are: Senior Citizens, Children, Students, UB40s, and Disabled, unless otherwise stated, or the category of show/film excludes specific group users. We reserve the right to introduce offers, which cannot be applied be applied to tickets already purchased. Reductions advertised are from the full standard price.
Children’s policy
Adults booking to see a children’s show must be accompanied by a child*. Children under 5 will not be admitted to any show other than family shows. A ticket must be purchased for children over 18 months old. Children under the age of 14 must be accompanied by an adult to any show.
