For other Terms & Conditions, click on the items below:
1) Your Concerns
2) About us
www.alban-arena.co.ukis a site operated by Everyone Active (“We”). Everyone Active is the trading name of a group of companies: Sports and Leisure Management Limited (Company Number 02204085), SLM Community Leisure Charitable Trust (Registered Society Number: IP30005R), SLM Fitness & Health Limited (Company Number: 03813612) and SLM Food & Beverage Limited (Company Number: 03813614) , all of which are registered at 2 Watling Drive, Sketchley Meadows, Hinckley, LE10 3EY (“the Everyone Active Group”).
3) Ticket Sales
By purchasing a ticket by telephone, over the counter, via the website, or via an agency, you are agreeing to these terms and conditions of sale.
Tickets are sold by the Everyone Active Group.
We reserve the right to make alterations to the advertised programme or casting where unavoidable.
Tickets are offered subject to availability. Please check your tickets carefully as mistakes can’t always be rectified after the event.
All discounts & concessions are offered subject to availability on a limited allocation basis.
Discounts can’t be combined with other offers, or applied retrospectively, and can be withdrawn at any time.
Tickets are sold for use by the buyer only (and their party) and are not for resale for commercial gain by the holder. We reserve the right to cancel tickets & refuse entry should we have reason to believe this condition has not been respected
Online bookings are subject to a £3.50 booking fee per transaction
Phone bookings are subject to a £3.50 booking fee per transaction
Please note the booking fee & transaction fee are non-refundable under any circumstances; this includes a cancellation of a show
When you book for the first time your details will be stored on our Box Office system for 18 months from the last booking made and will not be passed to third parties without your consent. If you would at any time like to be removed from our mailing list please call the Box Office or email [email protected]
Conditions of sale:
We will ‘exchange’ tickets for another performance to the same value or give a credit note to redeem against a show in the future. A handling fee of 10% of the total ticket price will be charged for this service and tickets must be exchanged at least 7 days prior to the performance date.
The ‘no refunds policy’ remains the same; patrons are requested to check their tickets at the time of purchase. Tickets for sell-out shows may be accepted by the Box Office for resale on behalf of the customer but no responsibility is accepted nor sale guaranteed. Any tickets sold on will be given a credit note to redeem against a show in the future less 10%
Please note the booking fee and transaction fee are non-refundable under any circumstances; this includes the cancellation of a show.
4) Accessing our Site
Access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. If you are under 18 years of age you cannot enter into transactions using this Website.
From time to time, we may restrict access to some parts of our Site, of our entire Site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.
Only use the website for lawful purposes and in manner which does not infringe the rights of, restrict or inhibit anyone else’s use of the website
Use reasonable skill and care in using the website
Notify any breach of these terms to us immediately
Identify yourself in the appropriate manner & accurately when using the website
You shall not:
Copy, reproduce, republish, download, post, broadcast, transmit, distribute, store or otherwise use the website, its content or any portion of the service in anyway expect for your own personal, non commercial use
Use the website or its content in any other way without our prior written permission
Create, circulate, distribute, sort or make any material which would not reasonably be expected to be included in association with the services; viruses, worms or other deliberately destructive code or material anonymously or by use of pseudonym
Do anything which causes damage to or disrupts or interferes with the website or the service, or any server or network connected to it.
Circumvent or attempt to circumvent our security systems or our virus checking procedures or do anything which may prevent them from functioning correctly.
Contravene any applicable laws or regulations
Infringe the rights of third parties, including copyright or other intellectual property rights or data protection right by, for example, collecting or storing personal data about other users of the service of the website
You understand that the technical processing and transmission of the Website, may involve ( transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices.
In the interests of all our users, we will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.
5) Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Our visual identity and logo are trademarks, the “Everyone Active” logo being a registered trade mark. You are not permitted to use or reproduce or allow anyone else to use or reproduce these trademarks for any reason, unless otherwise expressly stated within these terms and conditions.
Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trade mark, patent, design right or copyright of us, or any other third party.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status as the authors of material on our Site must always be acknowledged.
You must not use any part of the materials on our Site for commercial purposes without obtaining a license to do so from us or our licensors.
6) Information posted by us
Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.
7) Information you supplied
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your use of the Service.
If you access this Website from outside the UK, we do not represent or warrant that this Website or your accessing it complies with the laws of your country of access. It is your responsibility to comply with the laws of your country of access.
8) Site changes
We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.
9) Our Liability
You agree that Everyone Active will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from access to other material on the Internet via web links from this Site.
10) Information about you and your visits to our Site
11) Uploading material to our Site
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site.
12) Viruses, hacking and other offences
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
13) Links to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.
14) Links from our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
15) Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Thank you for visiting our Site.
Last update: 9th October 2023